We want every experience with us to be a delightful one, and we hope you love your purchase. While all sales are considered final, we understand that sometimes things don’t go as planned. If you receive a product that is defective or damaged, we’ll gladly make it right.
Shipping Policy
At flowerz, we take care to ensure your order arrives safely and in a timely manner. Please review the details below for information on processing, shipping, and delivery.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information when your package ships.
Please note:
Processing times may be extended during product launches, holidays, or promotional periods.
Orders are not processed or shipped on weekends or federal holidays.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method.
We currently offer the following shipping options:
USPS Ground Advantage
USPS Priority Mail
Shipping timelines are estimates provided by USPS and may vary based on destination and service conditions.
Delivery delays may occur due to factors outside of our control, including but not limited to:
USPS service disruptions
Weather conditions
Holidays
Other unforeseen circumstances
Order Tracking
Once your order ships, you will receive an email with tracking details so you can monitor its progress.
If you do not receive tracking information, please check your spam or promotions folder.
Shipping Delays
While we make every effort to ensure timely delivery, flowerz is not responsible for delays caused by:
Shipping carrier issues
Weather conditions
Incorrect or incomplete shipping addresses
Incorrect Addresses
Please ensure your shipping address is accurate at checkout.
flowerz is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately at hello@pickflowerz.com. We will do our best to assist if the order has not yet shipped.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, flowerz is not responsible for lost or stolen items.
If your package cannot be located:
Check with neighbors or your local delivery office
Contact the carrier directly
Reach out to us at hello@pickflowerz.com, and we will assist where possible
