Refund Policy
We want every experience with us to be a delightful one, and we hope you love your purchase. While all sales are considered final, we understand that sometimes things don’t go as planned. If you receive a product that is defective or damaged, we’ll gladly make it right.
For all refund issues pertaining to orders made via pickflowerz.com we encourage you to contact us via email at hello@pickflowerz.com.
Refunds are not processed by us for products purchased through independent retailers. If you bought a flowerz™ product from a retail store or any website other than pickflowerz.com, please contact that store or website directly for assistance. Once products are shipped to third-party sellers, we are unable to manage or track how they handle returns or exchanges.
If you purchased from www.pickflowerz.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 30 days. Refunds are not guaranteed and no returns/exchanges will be granted if you have not contacted us within 30 days of your purchase.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us the day of product arrival via email at hello@pickflowerz.com.
The email must contain:
- Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.
For approved exchanges involving damaged or broken items, return shipping arrangements will vary based on the product and available options. In most cases, we will either provide a prepaid return label or reimburse you for USPS First-Class shipping.
Please do not send any items back before confirming shipping details with us.
If you choose a shipping method that costs more than the available approved option, you will be responsible for the price difference.
All returns (if granted) are subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined on a case by case basis.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason. Contact us if you have questions about out policies.
