If at anytime you have questions about your pending order please contact us. Generally speaking, cancellations are not guaranteed and orders can not be canceled. We will do our best to accommodate a request. We cannot guarantee your request will be accommodated before the package is shipped.
This policy is all inclusive and includes cancellations for any reason. This also includes requests for changes in shipping addresses. If a package is not delivered due to an inaccurate address provided by the customer at the time of purchase – flowerz is not responsible for a replacement, refund, or credit.
If we are unable to cancel your order, you will need to mail back the unopened product at your expense. All products need to be returned in perfect condition in order to be eligible for a refund. If a package was shipped to a wrong address input by you at checkout, it is up to you to retrieve the package. You must return the unopened product, at your expense, before you are eligible for a refund.